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SALESFORCE
SUPPORT SERVICES

CHALLENGES WE SOLVE BY OUR SALESFORCE SUPPORT SERVICE

Codleo’s team of certified Salesforce developers and administrators together with business analysts is ready to keep your Salesforce solution stable and ensure its fast evolution and we make sure by our service we help the customer overcome following challenges

Salesforce

QUICK TURNAROUNDS

Salesforce

FLEXIBLE COMMUNICATION

Salesforce

SYSTEM STABILITY MAINTAINED

TRUSTED SALESFORCE COMPANY

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Codleo has been leader in Salesforce support & maintenance services for over two decades across diverse industrial verticals. Our work ethos is primarily driven by optimum customer satisfaction which is the key reason for the success of the company. Our Salesforce Support Services/ Salesforce Customer Services ensure in our maintaining error free system functions, user support, salesforce releases, Salesforce updates and upgrades including enhancement of existing functionalities etc. We map out our customer Salesforce CRM customization needs and required maintenance tasks, so that our customers can continually gain momentum in their business. This in turn results in higher returns throughout the Salesforce investments and lifecycle. Our Salesforce IT Service Desk contributes in adding the desired speed and confidence towards enabling our clients to fulfil their business objectives.

HOW CODLEO CAN HELP

HOW CODLEO CAN HELP YOU WITH SALESFORCE SUPPORT

Outsourcing your Salesforce admin needs to an agency means a higher quality end result at a much lower cost — many of our clients realize savings greater than 50% from their previous internal, full-time Salesforce admin. Following are the ways by which Codleo Can help

24/7 Salesforce monitoring

We provide round the clock monitoring services and upgrade plans to ensure the utmost performance of your salesforce solution.

Salesforce Maintenance

We provide a wide range of services such as data maintenance, security or user maintenance

Data Management

Leave your data-related concerns to us. We administer all the data functionalities in your Salesforce system (Uploads, cleansing, validation, administration, and set-ups)

Salesforce Custom Development

Our experienced developers with their rich development skills and seasoned business analysis experience are aware of the latest CRM trends

User support and assistance

We offer our complete support and assistance whether you want maintenance of an existing salesforce solution or prefer to invest in a wide range of solutions

Salesforce Help Desk

Having Doubts or queries? Our dynamic help desk is at hand to assist users and provide support for any salesforce solution.

Troubleshooting

Our experienced developers are able to immediately resolve/fix any issues in the salesforce process thus ensuring a smooth experience

System evolution

We are able to carry out upgrades to our salesforce solutions as per requirements and requests from the client seamlessly without impacting the conduct of the ongoing operation.

Our Process

Our Salesforce SUPPORT SERVICE Process

Codleo ensures you focus on your business while we manage the Salesforce Support Service and post-implementation activities. We implement the best practise Support Model which includes the following process

Step

01

UNDERSTAND YOUR CURRENT SALESFORCE SYSTEM

Step

02

IDENTIFY AREAS OF IMPROVEMENT FOR YOUR BUSINESS

Step

03

DEVELOP ACTION PLANS TO RESOLVE JUST ABOUT ANY ISSUE

Step

04

MAINTAIN OPERATIONAL EFFICIENCY FOR YOUR TEAM AND USERS

Step

05

PROVIDE A SOPHISTICATED COMMUNICATION MODE

Step

06

ELIMINATE YOUR PAIN POINTS

Salesforce Care for Employee and Customer Support

Salesforce Care for Employee and Customer Support is a suite of products free for 90 days, up and running quickly for any sized business...

Salesforce Social Customer Service Demo

Social Customer Service, from Service Cloud and Social Studio, gives you the power to provide great customer service at scale.

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Vertical Solutions

Salesforce Industry Vertical Solutions

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PROFESSIONAL SERVICES
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Our Products

Salesforce Product We Work With

Feedback

Feedback from our clients

FAQ

Frequently Asked Questions

Salesforce has emerged as one of the most dynamic CRM companies in the market, offering a wide bouquet of services which take care of all your business needs.
9 good reasons to invest in Salesforce as your preferred CRM:

  • Easy to Use
    The platform is child’s play. It is just as easy to navigate as any other website. You can log and avail its services from anywhere. Updates to your data are a piece of cake, whenever you want and where ever you want.
  • Simple customisation experience
    Customisation as per your requirements and exacting business needs are just clicks away. Change a workflow, add a field, customisation has never been so easy
  • Cloud-Based
    Since it is cloud based, you can use it anywhere and at any time.
  • Efficient Reporting
    The range of reporting tools enable you to save your time, energy & money thus allowing you to focus on your business growth
  • Multi-tenant Platform
    All users share the same software architecture which aids in reduction of your costs
  • Integration Options
    Salesforce has a very good open API which enables any sort of salesforce integration
  • AppExchange Ecosystem
    It enables the development of your own application as well as access to many secured and verified apps.
  • Mobile CRM
    Salesforce is a successful pioneer in the field of mobile CRM.
  • Customer delight
    Salesforce lets you combine various functions of your business seamlessly to achieve customer delight

In Desk there is one Support Process for Cases, and it uses out of the box case statuses (New, Open, Pending, Resolved). Closed and Deleted are also valid stages in the Desk Support Process. The Support Process defines the different Stages or Statuses that a case goes through during its lifecycle. The Salesforce service cloud provides ample opportunities to curate multiple support processes for different types of cases. The options are quite flexible and include the following case status values: New, Open, Pending, and Closed. It is possible that in your business, you may need more than one Type of Case and more than one Support Process. Your business needs may require you to have multiple case types and support processes.

Our Support Services include the following

  • System usage analysis
  • Identification of improvements in the configuration
  • Continuing maintenance of the application
  • Monthly checking and user management
  • Consultation with Salesforce experts
  • Data management and clean-ups

The support team answers all queries and provides relevant solutions. The queries are referred to different teams of experts such as one for developer related issues. The support structure at salesforce is multi tiered based on the complexity of the issue at hand. The various levels of support are:

  • Tier1(starting level of support)
  • Tier2 (mid-level)
  • Tier 3 (highest level of support).

Steps we take to improve your customer support strategy

  • Smarter message management
  • Customer-first intensive communication
  • Obtaining productive feedback
  • Pro-active tracking across different channels
  • Proper channelizing of the resources
  • Convert prospects into sales
  • Constant revisiting and reviewing of procedures
KPIS
You can control the effectiveness of our support services with KPIs such as:
  • Number of Cases Resolved (by types: incidents, change requests).
  • Average Case Resolution Time
  • Customer delight
  • SLA Success Rate
  • Complaint Escalation Rate

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