TRUSTED SALESFORCE COMPANY
Codleo has been leader in Salesforce support & maintenance services for over two decades across diverse industrial verticals. Our work ethos is primarily driven by optimum customer satisfaction which is the key reason for the success of the company. Our Salesforce Support Services/ Salesforce Customer Services ensure in our maintaining error free system functions, user support, salesforce releases, Salesforce updates and upgrades including enhancement of existing functionalities etc. We map out our customer Salesforce CRM customization needs and required maintenance tasks, so that our customers can continually gain momentum in their business. This in turn results in higher returns throughout the Salesforce investments and lifecycle. Our Salesforce IT Service Desk contributes in adding the desired speed and confidence towards enabling our clients to fulfil their business objectives.
HOW CODLEO CAN HELP
Outsourcing your Salesforce admin needs to an agency means a higher quality end result at a much lower cost — many of our clients realize savings greater than 50% from their previous internal, full-time Salesforce admin. Following are the ways by which Codleo Can help
We provide round the clock monitoring services and upgrade plans to ensure the utmost performance of your salesforce solution.
We provide a wide range of services such as data maintenance, security or user maintenance
Leave your data-related concerns to us. We administer all the data functionalities in your Salesforce system (Uploads, cleansing, validation, administration, and set-ups)
Our experienced developers with their rich development skills and seasoned business analysis experience are aware of the latest CRM trends
We offer our complete support and assistance whether you want maintenance of an existing salesforce solution or prefer to invest in a wide range of solutions
Having Doubts or queries? Our dynamic help desk is at hand to assist users and provide support for any salesforce solution.
Our experienced developers are able to immediately resolve/fix any issues in the salesforce process thus ensuring a smooth experience
We are able to carry out upgrades to our salesforce solutions as per requirements and requests from the client seamlessly without impacting the conduct of the ongoing operation.
Companies have deployed Salesforce Community Cloud to build a portal for its vast dealer network. By digitising all dealer-related processes on a single portal, they created a self-service platform that delivers a frictionless experience to channel partners. With the ability to manage their orders more efficiently through the portal, Companies has seen a 1.2% improvement in sales.
Codleo ensures you focus on your business while we manage the Salesforce Support Service and post-implementation activities. We implement the best practise Support Model which includes the following process
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Salesforce has emerged as one of the most dynamic CRM companies in the market, offering a wide bouquet of services which take care of all your business needs.
9 good reasons to invest in Salesforce as your preferred CRM:
In Desk there is one Support Process for Cases, and it uses out of the box case statuses (New, Open, Pending, Resolved). Closed and Deleted are also valid stages in the Desk Support Process. The Support Process defines the different Stages or Statuses that a case goes through during its lifecycle. The Salesforce service cloud provides ample opportunities to curate multiple support processes for different types of cases. The options are quite flexible and include the following case status values: New, Open, Pending, and Closed. It is possible that in your business, you may need more than one Type of Case and more than one Support Process. Your business needs may require you to have multiple case types and support processes.
Our Support Services include the following
The support team answers all queries and provides relevant solutions. The queries are referred to different teams of experts such as one for developer related issues. The support structure at salesforce is multi tiered based on the complexity of the issue at hand. The various levels of support are:
Steps we take to improve your customer support strategy