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Salesforce
CRM Support

Salesforce CRM Challenges we solve by our support services

Life, business and Salesforce are dynamic and always evolving. Salesforce requires constant up-gradations as per business processes. Codleo offers Salesforce support services across domains and the various products of Salesforce. So, whether you are new to Salesforce or using them for some time, we offer Salesforce.com support services through our skilled CRM Support consultants (On-location and off) to take care of the business needs.

Our efficient and experienced team of certified Salesforce developers and administrators together with business analysts are groomed to keep your Salesforce solutions stable and ensure its fast evolution. As a provider of Salesforce Support services in India we ensure by our services that your Salesforce journey is smooth and profitable.

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QUICK TURNAROUNDS

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FLEXIBLE COMMUNICATION

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SYSTEM STABILITY MAINTAINED

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Low Adoption

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Dynamic Reporting

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User Training

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Administration Changes

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Data Management

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Monthly Health Checks

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Security Issues

TRUSTED SALESFORCE CRM SUPPORT COMPANY

SEARCHING FOR TRUSTED SALESFORCE CRM SUPPORT?

Your Search for supporting your Salesforce ends here!

Codleo is a leading entity in Salesforce support & maintenance services across diverse industrial verticals. Our core work belief is customer delight which is our driving force and key in the success of the company. Our Salesforce Support Services/ Salesforce Customer Services ensure in our maintaining error free system functions, user support, Salesforce releases, Salesforce updates and upgrades including enhancement of existing functionalities etc. We create blueprints for our customer’s Salesforce CRM customization needs and required maintenance tasks, so that their work processes are streamlined and efficient. This in turn leads to higher returns throughout the Salesforce investments and lifecycle. Our Salesforce IT Service Desk work tirelessly and smartly to ensure that our clients fulfil their business objectives.

HOW CODLEO CAN HELP

HOW CODLEO CAN HELP YOU WITH SALESFORCE SUPPORT

Outsourcing your Salesforce admin & development requirements to Codleo (provider of Salesforce Support in India and abroad ) translates into higher quality end results at reduced costs — many of our clients realize savings greater than 50% from their earlier internal, full-time Salesforce admin. Following are the ways by which we can help you with our Salesforce Support Services.

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24/7 Salesforce CRM Support

We provide round the clock monitoring services and upgrade plans to ensure the utmost performance of your salesforce solution in India and across the globe.

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Salesforce Maintenance

We provide a wide range of services such as data maintenance, security or user maintenance

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Data Management

Leave your data-related concerns to us. We administer all the data functionalities in your Salesforce system (Uploads, cleansing, validation, administration, and set-ups)

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Salesforce Custom Development

Our experienced developers with their rich development skills and seasoned business analysis experience are aware of the latest CRM trends

User Support

User support and assistance

We offer our complete support and assistance whether you want maintenance of an existing salesforce solution or prefer to invest in a wide range of solutions

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Salesforce Help Desk

Having Doubts or queries? Our dynamic help desk is at hand to assist users and provide support for any salesforce support services in India and outside.

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Troubleshooting

Our experienced developers are able to immediately resolve/fix any issues in the salesforce process thus ensuring a smooth experience

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System evolution

We are able to carry out upgrades to our salesforce solutions as per requirements and requests from the client seamlessly without impacting the conduct of the ongoing operation.

Our Process

Our Salesforce SUPPORT SERVICES Process

Codleo, ensures you focus on your business while we manage & support your CRM along with post-implementation activities. We implement the best practice Support Model which includes the following process.

Step

01

UNDERSTAND YOUR CURRENT SALESFORCE SYSTEM

In the first step, will identify the relevant teams/departments to be engaged in the process of using CRM.

Step

02

IDENTIFY AREAS OF IMPROVEMENT FOR YOUR BUSINESS

As a provider of services for salesforce support, we will accumulate data that are to be analyzed to know about the factors that needs improvement for better results.

Step

03

DEVELOP ACTION PLANS TO RESOLVE JUST ABOUT ANY ISSUE

For providing salesforce support, after analyzing the data we define end goal and prioritize tasks, set milestones and identify resource needed.

Step

04

MAINTAIN OPERATIONAL EFFICIENCY FOR YOUR TEAM AND USERS

Under services for Salesforce CRM support in India and around the globe , we also provide Training to use the CRM effectively so that your sales or marketing team can communicate with the users.

Step

05

PROVIDE A SOPHISTICATED COMMUNICATION MODE

We, with our support services help you to understand how to manage the product & service notifications and set preferences for Marketing Communications from Salesforce.

Step

06

ELIMINATE YOUR PAIN POINTS

Through our Salesforce CRM support we help you to manage your data, increase customer retention rate and uncomplicate tracking and reporting.

Our Salesforce CRM Support Video

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Salesforce Care for Employee and Customer Support
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Latest News

Our Blogs for Salesforce Support Services

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Vertical Solutions

Salesforce Industry Vertical Solutions

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EDUCATION
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PROFESSIONAL SERVICES
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Our Products

Our Products On Salesforce

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Project Management Application on Salesforce® Platform

The solution of team, skills, techniques, planning, and execution to achieve all of the project goals

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Vendor Management Application powered by Salesforce®

Look after the flow of goods from manufacturers to the warehouse bin to the sales order

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Recruitment & HR solutions application
by Codleo

Robotize the hiring team to track applications and manage talent with cutting-edge proprietary technology

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Daily Travel & Expense Management
Solutions

Gear up for employee-initiated expenses remotely with fully automated suite to save time & effort

FEEDBACK ABOUT OUR SALESFORCE CRM SUPPORT

"It was a very wonderful experience to work with Codleo. Codleo provides top class support services that proved to be very helpful for our company from the Salesforce® platform set up to implementation and CRM support - CODLEO proved what it committed"

CTO, Manufacturing Company

"Codleo has a team of dedicated quality salesforce support consultants and Sr. Developers who have the capability to deliver complex projects and solve CRM issues with its perfectly aligned support services."

CEO, Healthcare Company

"We had an excellent experience with highly skilled CRM support team who by their services made our professional life easy and balance when it comes to business goals and accuracy of the services we deliver to our clients"

CEO, Emigration Company

FAQ

Frequently Asked Questions

In Desk there is one Support Process for Cases, and it uses out of the box case statuses (New, Open, Pending, Resolved). Closed and Deleted are also valid stages in the Desk Support Process. The Support Process defines the different Stages or Statuses that a case goes through during its lifecycle. The Salesforce service cloud provides ample opportunities to curate multiple support processes for different types of cases. The options are quite flexible and include the following case status values: New, Open, Pending, and Closed. It is possible that in your business, you may need more than one Type of Case and more than one Support Process. We as Salesforce Support Partner will let you know your business needs,multiple case types and support processes.

Our Support Services include the following

  • System usage analysis
  • Identification of improvements in the configuration
  • Continuing maintenance of the application
  • Monthly checking and user management
  • Consultation with Salesforce experts
  • Data management and clean-ups

The support team answers all queries and provides relevant solutions. The queries are referred to different teams of experts such as one for developer related issues. The support structure at salesforce is multi tiered based on the complexity of the issue at hand. The various levels of support are:

  • Tier1(starting level of support)
  • Tier2 (mid-level)
  • Tier 3 (highest level of support).

Steps we take to improve your customer support strategy

  • Smarter message management
  • Customer-first intensive communication
  • Obtaining productive feedback
  • Pro-active tracking across different channels
  • Proper channelizing of the resources
  • Convert prospects into sales
  • Constant revisiting and reviewing of procedures
KPIS
You can control the effectiveness of our support services with KPIs such as:
  • Number of Cases Resolved (by types: incidents, change requests).
  • Average Case Resolution Time
  • Customer delight
  • SLA Success Rate
  • Complaint Escalation Rate

Under our services of Salesforce support , we support you in

  • Changes related to administration process
  • Managing of data
  • Monthly health check of CRM
  • Removing security issues
  • Providing user training
  • Hand-on dynamic reporting

We are here to help!!Talk with an expert today!

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