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SALESFORCE
SUPPORT SERVICES

CHALLENGES WE SOLVE BY OUR SALESFORCE SUPPORT SERVICES

Life, business and Salesforce are dynamic and always evolving. Salesforce require constant up-gradations as per business processes. Codleo offers Salesforce support across domains and the various products of Salesforce. So whether you are new to Salesforce or using them for some time, we offer our skilled Admin or developer Support (On-location and off) to take care of the business needs.

Our efficient and experienced team of certified Salesforce developers and administrators together with business analysts are groomed to keep your Salesforce solutions stable and ensure its fast evolution. We ensure by our services that your Salesforce journey is smooth and profitable.

QUICK TURNAROUNDS

FLEXIBLE COMMUNICATION

SYSTEM STABILITY MAINTAINED

Low Adoption

Dynamic Reporting

User Training

Administration Changes

Data Management

Monthly Health Checks

Security Issues

TRUSTED SALESFORCE COMPANY

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Codleo is a leading entity in Salesforce support & maintenance services across diverse industrial verticals. Our core work belief is customer delight which is our driving force and key in the success of the company. Our Salesforce Support Services/ Salesforce Customer Services ensure in our maintaining error free system functions, user support, Salesforce releases, Salesforce updates and upgrades including enhancement of existing functionalities etc. We create blueprints for our customer’s Salesforce CRM customization needs and required maintenance tasks, so that their work processes are streamlined and efficient. This in turn leads to higher returns throughout the Salesforce investments and lifecycle. Our Salesforce IT Service Desk work tirelessly and smartly to ensure that our clients fulfil their business objectives.

HOW CODLEO CAN HELP

HOW CODLEO CAN HELP YOU WITH SALESFORCE SUPPORT

Outsourcing your Salesforce admin & development requirements to Codleo (Salesforce Partner) translates into higher quality end results at reduced costs — many of our clients realize savings greater than 50% from their earlier internal, full-time Salesforce admin. Following are the ways by which Codleo Can help

24/7 Salesforce monitoring

We provide round the clock monitoring services and upgrade plans to ensure the utmost performance of your salesforce solution.

Salesforce Maintenance

We provide a wide range of services such as data maintenance, security or user maintenance

Data Management

Leave your data-related concerns to us. We administer all the data functionalities in your Salesforce system (Uploads, cleansing, validation, administration, and set-ups)

Salesforce Custom Development

Our experienced developers with their rich development skills and seasoned business analysis experience are aware of the latest CRM trends

User support and assistance

We offer our complete support and assistance whether you want maintenance of an existing salesforce solution or prefer to invest in a wide range of solutions

Salesforce Help Desk

Having Doubts or queries? Our dynamic help desk is at hand to assist users and provide support for any salesforce solution.

Troubleshooting

Our experienced developers are able to immediately resolve/fix any issues in the salesforce process thus ensuring a smooth experience

System evolution

We are able to carry out upgrades to our salesforce solutions as per requirements and requests from the client seamlessly without impacting the conduct of the ongoing operation.

Our Process

Our Salesforce SUPPORT SERVICE Process

Codleo ensures you focus on your business while we manage the Salesforce Support Service and post-implementation activities. We implement the best practise Support Model which includes the following process

Step

01

UNDERSTAND YOUR CURRENT SALESFORCE SYSTEM

Step

02

IDENTIFY AREAS OF IMPROVEMENT FOR YOUR BUSINESS

Step

03

DEVELOP ACTION PLANS TO RESOLVE JUST ABOUT ANY ISSUE

Step

04

MAINTAIN OPERATIONAL EFFICIENCY FOR YOUR TEAM AND USERS

Step

05

PROVIDE A SOPHISTICATED COMMUNICATION MODE

Step

06

ELIMINATE YOUR PAIN POINTS

Our Salesforce Videos

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Latest News

Latest and greatest posts

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Vertical Solutions

Salesforce Industry Vertical Solutions

HEALTHCARE
HEALTHCARE
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RETAIL
RETAIL
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MANUFACTURING
MANUFACTURING
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EDUCATION
EDUCATION
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PROFESSIONAL SERVICES
PROFESSIONAL SERVICES
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FINANCIAL SERVICES
FINANCIAL SERVICES
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NON PROFIT
NON PROFIT
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MEDIA
MEDIA
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Salesforce Products

Salesforce Product We Support

Our Products

Our Products On Salesforce

Project Management Application on Salesforce® Platform

The solution of team, skills, techniques, planning, and execution to achieve all of the project goals

Vendor Management Application powered by Salesforce®

Look after the flow of goods from manufacturers to the warehouse bin to the sales order

Recruitment & HR solutions application
by Codleo

Robotize the hiring team to track applications and manage talent with cutting-edge proprietary technology

Daily Travel & Expense Management
Solutions

Gear up for employee-initiated expenses remotely with fully automated suite to save time & effort

Feedback from our clients

"I was really impressed with the turnaround speed of the team and the fact that they were always invested in finding out the best solutions as per business requirement and tailored the product accordingly. Their development team works 24X7 hence the quick turnarounds"

Project Coordinator, University

"We had an excellent experience with highly skilled team who made our professional life easy and balance when it comes to business goals and accuracy of the services we deliver to our clients"

CEO, Immigration Company

"Codleo has a team of dedicated quality consultants and Sr. Developers who have the capability to deliver complex projects"

CEO, Healthcare Company

"It was a very wonderful experience to work with Codleo. Codleo was very helpful for our company from the Salesforce® platform set up to implementation and customization- CODLEO proved what it committed."

CTO, Manufacturing Company

FAQ

Frequently Asked Questions

Salesforce has emerged as one of the most dynamic CRM companies in the market, offering a wide bouquet of services which take care of all your business needs.
9 good reasons to invest in Salesforce as your preferred CRM:

  • Easy to Use
    The platform is child’s play. It is just as easy to navigate as any other website. You can log and avail its services from anywhere. Updates to your data are a piece of cake, whenever you want and where ever you want.
  • Simple customisation experience
    Customisation as per your requirements and exacting business needs are just clicks away. Change a workflow, add a field, customisation has never been so easy
  • Cloud-Based
    Since it is cloud based, you can use it anywhere and at any time.
  • Efficient Reporting
    The range of reporting tools enable you to save your time, energy & money thus allowing you to focus on your business growth
  • Multi-tenant Platform
    All users share the same software architecture which aids in reduction of your costs
  • Integration Options
    Salesforce has a very good open API which enables any sort of salesforce integration
  • AppExchange Ecosystem
    It enables the development of your own application as well as access to many secured and verified apps.
  • Mobile CRM
    Salesforce is a successful pioneer in the field of mobile CRM.
  • Customer delight
    Salesforce lets you combine various functions of your business seamlessly to achieve customer delight

In Desk there is one Support Process for Cases, and it uses out of the box case statuses (New, Open, Pending, Resolved). Closed and Deleted are also valid stages in the Desk Support Process. The Support Process defines the different Stages or Statuses that a case goes through during its lifecycle. The Salesforce service cloud provides ample opportunities to curate multiple support processes for different types of cases. The options are quite flexible and include the following case status values: New, Open, Pending, and Closed. It is possible that in your business, you may need more than one Type of Case and more than one Support Process. Your business needs may require you to have multiple case types and support processes.

Our Support Services include the following

  • System usage analysis
  • Identification of improvements in the configuration
  • Continuing maintenance of the application
  • Monthly checking and user management
  • Consultation with Salesforce experts
  • Data management and clean-ups

The support team answers all queries and provides relevant solutions. The queries are referred to different teams of experts such as one for developer related issues. The support structure at salesforce is multi tiered based on the complexity of the issue at hand. The various levels of support are:

  • Tier1(starting level of support)
  • Tier2 (mid-level)
  • Tier 3 (highest level of support).

Steps we take to improve your customer support strategy

  • Smarter message management
  • Customer-first intensive communication
  • Obtaining productive feedback
  • Pro-active tracking across different channels
  • Proper channelizing of the resources
  • Convert prospects into sales
  • Constant revisiting and reviewing of procedures
KPIS
You can control the effectiveness of our support services with KPIs such as:
  • Number of Cases Resolved (by types: incidents, change requests).
  • Average Case Resolution Time
  • Customer delight
  • SLA Success Rate
  • Complaint Escalation Rate

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