SALESFORCE^® SALES CLOUD

Salesforce® Service Cloud is a customer service platform to help you get faster and reliable case resolution. It lets you deliver smarter service with a 360-degree view customer, resolve issues across any channel, and increase CSAT. It offers the most complete customer service platform with features and capabilities that include service console, omni-channel routing, social media customer service, self-service, live chat, and more.

Salesforce® Marketing Cloud is a customer relationship management (CRM) platform for marketers that allows them to create and manage marketing relationships & campaigns with customers. The Marketing Cloud incorporates integrated solutions for customer journey management, email, mobile, social media, web personalization, advertising, content creation, content management and data analysis.

An online community is a great platform to connect with customers, partners, and employees in a new and different way. Partner Relationship management: Grow and scale by connecting your channel partners to Salesforce® automation and Self-Service: Improve the customer experience by giving customers an online destination to access business data, process, content and experts B2B Commerce: Use the power of Salesforce® platform to create custom applications specific to your business.

Enable healthcare teams to collaborate seamlessly from a single point of engagement for all patient data. With intelligent technology, you’ll be able to maximise efficiency while delivering exceptional patient experiences. Connect to patients with a single engagement platform that helps them access the right services faster and drives higher satisfaction, all while reducing your operational costs.

EDA is a community-driven data architecture and set of best practices designed to configure Salesforce® out of the box for Higher Ed institutions. EDA makes it even easier for an institution of any size to become a Connected Campus and enables richer and dynamic, 1-to-1 engagement across the student journey.

Einstein Analytics allows you to explore all of your data quickly and easily by providing AI-powered advanced analytics, right in Salesforce®. It brings actionable insights to the business user.Create Analytics datasets and produce useful charts from those datasets. With Analytics charts, you can transform tables of data into beautiful and informative visuals that won't require your audience to do math in their heads.

Quote-to-Cash begins with Configure, Price, Quote (CPQ)—configuring the offer, developing the appropriate pricing, and creating the quote. It continues on through negotiations, invoicing, payment, and even renewals and renegotiations.

Commerce Cloud is the world's leading B2C and B2B commerce solution. It is a multi-tenant, cloud-based commerce platform that empowers brands to create intelligent, unified buying experiences across all channels — mobile, social, web, and store. B2B Commerce empowers you to generate revenue faster, and scale easily as your brand grows. B2C Commerce solution provides a rich set of capabilities, including marketing, merchandising, content, promotions, customer service, fulfilment, and artificial intelligence.

Salesforce®.org empowers tens of thousands of nonprofits and educational institutions through technology, grants, and volunteering programs. Streamline fundraising processes and manage mission objectives in real time. Seamless volunteer management; NPSP empowers nonprofits with the ability to track all volunteer jobs, allow volunteers to sign up directly for shifts online and match volunteer skills to opportunities available.

Salesforce® Integration solution – “MULESOFT” connects Salesforce® to enterprise applications in the cloud or on-premises with Anypoint Platform. Mulesoft provides easy-to-use development environment in order to increase productivity and lower development cost.

Pardot provides a full solution that helps marketers create meaningful connections, generate more pipeline, and empower sales to close more deals. Build intelligent, data-driven programs that generate new leads and speed up your sales cycle - all while allowing customers to forge their own path to purchase.

Manufacturing Cloud, the newest industry-specific product from Salesforce®, delivers a new level of business visibility and collaboration between the sales and operations of a manufacturing company. This allows them to have a better view of their customers through new sales agreements and account-based forecasting solutions, providing visibility into their customer interactions and enabling them to generate more robust sales forecasts.

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