My View On Work From Home
Having been associated with the BPO industry and for the last many years in CRM Sales, for me, the concept of “remote work” and “work from home” are alien terms. In my line of work, I had to be present physically in office spaces, at all hours including odd hours. As we all know, in front of sales you can’t sit and work from home or remote locations. One has to be out in the field, meeting clients, giving demonstrations, closing deals, and attending to crucial after-sales servicing. This has been my way of life for the past few decades.
I have always envied friends and others in my social circle who exercise the opportunity to work from home, on a regular basis or “on need be” basis. These have been friends who work in multinational firms as well as those working in industries such as content writing, IT techies, and many others. Some have struggled with this concept, some managed and others thrived. They have been able to manage work-home balance including taking care of elderly parents, sick family members, and other extraordinary situations with the support of their understanding & empathic company leadership.
Now the entire world including India is heading for a lockdown thanks to this dangerous new virus which is sweeping at a rapid pace throughout continents. In order to contain the spread through communities, settlements, and homes; social distancing, remote work, and work from home are no longer fanciful words. They are hard realities that we are all living with and must be implemented for our own protection.
Implementing this concept of remote work in our office where our members work collaboratively has not been easy. Voice and video conference calls are now a feature which we are using to ensure everyone is on the same page and the team functions as one in tandem. Making our selves comfortable and keeping all distractions at home is a challenge. The idea is to shut yourself in a space you call your own, use ergonomically designed office equipment, and keep taking short breaks which have proved to be very refreshing for me and focus at the work at hand.
Leading a team in a physical space to a virtual one has its shares of challenges. However, in this current scenario, this is the only way possible. I have had to learn on the job as they say. It’s been quite an effort and rewarding in its own way. I have been able to complete certain tasks that I had put on the back burner. I feel a sense of accomplishment having managed to tick these tasks out of my list.
We don’t know till when we will have a lockdown, it could become weeks or even months. Adapting to the concept of WFH is a reality, India and India Inc. needs to get used to it. My personal journey in the last few days has been a mixed bag, but with determination and resolution, we strive to achieve great results in the days and weeks to come.
Keep safe everyone!