Publish date:

• 5th December, 2023

“Seize the opportunity in front of you. Imagine. Invent. Disrupt. Do good. I know that you must be passionate, unreasonable, and a little bit crazy to follow your ideas and do things differently. But it’s worth it. Life grows relative to one’s investment in it.”― Quote by Marc Benioff, Behind the Cloud: The Untold Story of How Salesforce.com Went from Idea to Billion-Dollar Company and Revolutionized an Industry. 

Life, business, and Salesforce are dynamic and always evolving. Salesforce requires constant upgrades as per business processes. Salesforce support partners offer Salesforce support services across domains and the various products of Salesforce. So, whether you are new to Salesforce or using it for some time, Salesforce Support Partners offer skilled admin or developer support (on-location and off) to take care of your business needs. In SFDC Support, an efficient and experienced team of certified Salesforce developers and administrators, together with business analysts, is groomed to keep your Salesforce solutions stable and ensure their fast evolution. They ensure that, with their services, your Salesforce journey is smooth and profitable. 

The qualities a Salesforce support partner should have include: 

• Salesforce certification – Check with the shortlisted Salesforce Partners about the number and levels of certification the company team enjoys. As more certifications per person mean you get more for your money.  There are over 30 types of certifications such as Certified Administrator, Certified Platform Developer, Sales Cloud Consultant, Service Cloud Consultant, Community Cloud Consultant, Data Architecture and Management Designer, and Integration Architecture Designer among others. More certifications mean better services in different ways. All Salesforce Support Services partners have their personnel strive for continuous learning. 

• Good listeners: To provide you with the right and cost-effective solutions, SFDC Partners need to be good listeners. During their engagement process, they need to understand, in plain terms, the pain points and the solutions for them. During the initial consultative round, you will know whether a Salesforce Support Services partner is the right fit for you in the long run or not. 

• Previous projects and references: They should have prior experience on similar projects to yours.  While doing your research for an ideal support partner, ask them if they have previously handled projects similar to yours in scope & size. Let them share documentation on it as well as get references from other clients (past and present) so you can do your due diligence. Most Salesforce support partners may be experts in a few industries, but not Jack. So, if you are looking for a company that has domain expertise, it is always good to ask these questions while searching for SFDC support.  Industry expertise proves advantageous vis-à-vis delineating capabilities, linking them back to professional requirements, and adhering to best implementation practices.  

• Creative and Complex Problem Solving: The team and the leadership of the shortlisted Salesforce Partners should have the capability and foresight to solve creative and complex problems that may arise from time to time. You don’t want to be saddled with a newbie firm that is at sea when it comes to company issues that may be unique to you.

If you need Salesforce support services, Codleo Consulting is your ideal choice. As certified Salesforce consulting partners, we provide exceptional, cost-effective, and scalable support solutions to optimize your Salesforce experience. Contact us now to elevate your CRM performance!