How to evaluate the best Salesforce Consultants
Are you ready for transforming your business? If you are then read on. Salesforce is the one tool that will empower/transform your organisation to touch new heights and increase overall productivity. You will be joining lakhs of companies, big and small, worldwide in using Salesforce. As you know some big names using Salesforce are Amazon, The New York Post newspaper and Deutsch Bank. You can join the ranks of such names who have Salesforce as their trusted CRM but you must sign-up with the right Salesforce consultant who will ensure you have the best experience. Anyone can claim to be a salesforce partner/consultant. So be careful.
Here are some tips on evaluating the best Salesforce Consultants:
Referrals – One of the best ways to evaluate the best in the market for your project is to get referrals from those in your social or business circle. Ask around and get contact details from those who have implemented Salesforce CRM-tool in some form in their business. Their experience will educate you on your Salesforce journey.
Industry expertise – Look for companies that have experience in your specific industry. This will enable a faster and smoother implementation process. Alternatively, lookup partners whose client base is multi-faceted and span various domains. They have rich experience and offer good solutions to problems encountered.
Partner team composition – For evaluating the right partner, note that they should have experienced & trained professionals in adequate numbers and in all the spheres of the salesforce implementation process.
Salesforce certification – Check if the company has salesforce certifications which means that they have the knowledge and experience to handle your account well. Currently, there are five different certifications that Salesforce has on offer: Certified Salesforce Administrator, Certified Salesforce Developer, Certified Salesforce Advanced Administrator, Certified Salesforce Sales Cloud Consultant, and Certified Salesforce Service Cloud Consultant.
Ask Salesforce – Speak to Salesforce executives and ask them who they would recommend in your city with the right skills needed for your exact requirement.
Post Implementation services - The true test of the right consultant is when they support you post-implementation for a period of time and provide customised training sessions to team members to enable large scale adoption. The support should be 24x7, offsite and onsite, and in any format.
Budget – Your budget for the salesforce CRM will determine the selection of the partner, as a partner with a bigger and varied team, experience, client success stories and services will come at a heftier price as compared to newbies in the market. Finalise your budget and then seek out the right partner.
You could be like Prof Abhishek Sengupta of NOIDA whose criterion for evaluating the right partner was the budget or like Bangalore based entrepreneur Niyati Thakur who took the route of referrals & online research.
The criterion for evaluating the best Salesforce Consultants is many as you can see above. However, in the end, it is a personal choice of business management based on their wise analysis.