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WHO IS A SALESFORCE ADMINISTRATOR?

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WHO IS A SALESFORCE ADMINISTRATOR?

Find out what you like doing best and get someone to pay you for doing it.”  

– Katharine Whitehorn, British Journalist, and Writer 

Every generation sees the advent of new industries and careers. The options for youngsters both men and women are on the rise.  The narrowly defined career paths of yesteryears have been shaken off. One is no longer restricted to being a pilot, a designer, a doctor, an engineer, or a technician.

The list of exciting new careers such as graphic designers, social media consultants, bloggers, website developers, and so on have caught hold of our imagination. Even conservative Indian families and parents are letting kids experiment with new careers and their lives. 

Information – Technology is among the biggest employers & creator of careers for hundreds of thousands of youngsters in different capacities.  In this domain, one of the leading Customer Relationship Management software/tools (also known as CRM); which is Salesforce, offers young people a vast scope for exciting and interesting careers.  

As very few people might be aware that most of the firms in the list of Fortune 100 use Salesforce to improve their work processes. In Salesforce, one can be certified as administrators, app builders, architects, developers, and specialists. In this blog, we shall examine the role of Salesforce administrators and the professional journey for those seeking a life in it. 

Let’s begin by knowing who/what is a salesforce administrator? Simply put they engage with prospective clients in-detail and understand their needs & requirements to start the creation of a personalized and curated platform. They help customers to gain maximum benefit from Salesforce and its tools. They best know how to make Salesforce and its products prove useful for their clientele. 

The Salesforce Administrator role has many parts: 

  • Administrator 

  • Advanced Administrator 

  • CPQ Specialist 

  • Marketing Cloud Administrator 

  • Platform App Builder 

The role of Salesforce administrators can be summed up as: 

  • Overseeing the platform 

  • Allowing all the end-users of all levels of knowledge and technical information to use Salesforce  

  • Granting maximum adoption by them 

  • Keep abreast of all latest developments and technologies 

  • The link between business and technology 

How does one begin their career as a Salesforce Administrator? 

It is imperative to know that anyone can take an exam and be certified. There is no requisite background or technical know-how to sit for an exam and take up this as a career. Before giving an exam to be certified, one must have at least 6 -12 months of hands-on experience using Salesforce. 

The Salesforce Certified Administrator

The certification exam covers the following: 

  • Monitoring users, data and security 

  • Monitoring and curating various clouds and apps such as Sales Cloud and Service Cloud 

  • Creating reports, dashboards, and workflows 

As more companies adopt Salesforce, the importance and job offers of those seeking to be Salesforce Administrators are on the rise. It offers a professional road for many with growth and financial security. This is a journey for youngsters who love to learn and for those who are the whiz kids of tomorrow. 

About the Author

author
RS Maan

Maan joined Salesforce Ecosystem in 2008 with entry of Salesforce in APAC region. He worked on many of the underlying Salesforce Products & it’s functionality, including Heroku, Chatbots, and Einstein before leading Codleo Consulting - Leading Partner of Salesforce.com & Salesforce.org. In his spare time, he immerses himself in travel, books and spirituality.

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