Publish date:

• 26th October, 2023

We are often asked why companies should sign Salesforce Support Services with Salesforce partners once the project goes—live. And we have listed 7 top reasons for the same. It's time more companies realised the value that Salesforce Support Services brings to their table, growth, and ROI.

Listed here are the Top Reasons businesses need a Salesforce Support partner in 2024:

1. Data tweaking to extract benefits from the platform. Salesforce Support Services partner manipulates data to help businesses like yours. This is done to leverage the many benefits available in the form of functionalities, features, and tools.

2. Analysing the various reports available via the platform. Salesforce Support Services are there to help businesses make sense of the reports and dashboards. These are done in a professional manner for companies to take stock and prepare strategies or remedial action plans. The reports are a great source of information and need a professional touch that companies like Codleo Consulting bring to the table.

3. User training. - Resistance to any new software is one of the primary causes of poor usage of it. It’s human nature. There is resistance to any form of change. It’s important that the proposed users are given a comfort level with the CRM tool. And that is achieved by personalised training modules department-wise. This training is provided under Salesforce Support Services by professionals. They are designed to provide hands-on training that is fun & relatable.

4. Post-implementation issues. As we all know, implementation is the first step of the Salesforce journey. Under Salesforce Support Services, we take care of all issues that surface after implementation. This allows the employees of your business to focus on their core job functions, while we manage your Salesforce org. Any niggles or glitches, bugs, or downtime, we are there under the Salesforce Support Services contract.

5. Pocket-friendly as compared to hiring your own Salesforce personnel or a team. Salesforce-certified personnel command a premium in the job market. They are in big demand hence the inflated pay packets for junior resources. It’s the employee’s market. So, companies who don’t want to spend so much money in hiring a Salesforce admin or even a team opt for Salesforce Support Services. The impact is much lower on the financial bottom lines. Now isn’t that a much much better reason to opt for Salesforce Support Services? What do you think?

6. Customised support based on your business goals and needs. NO cookie-cutter approach will do for a company these days. Boutique partners like Codleo Consulting under their Salesforce Support Services contract provide personalised services that are the talk of the town. What more can businesses expect?

7. Enhanced Return On Investment ( or ROI ). Optimisation of Salesforce usage, and removal of outdated tech tools, processes, and workflows all are big wins with Salesforce Support Services.

Also Read: 4 RESPONSIBILITIES OF YOUR SALESFORCE SUPPORT PARTNER TO MAINTAIN CRM HEALTH