Publish date:

• 22nd August, 2022

The hospitality industry is undergoing flux in the past few years with changes in consumer behaviour / pattern as well as the terrible Covid pandemic. The reliance of consumers on web portals and social media has gained ground reveal Salesforce companies. No more are people booking via tour operators. The issue of customer delight and guest experience is now centre stage as brands deal with social media criticism. With criticism at times being savage leading to fall in footfall or even shuttering of shop, all players need to be customer-centric to survive, and eventually thrive. Besides the human element, its time that digital tools form a mandatory part of any company’s tool kit. The last few years has seen a slew of tech tools flooding the market that put the zing back into customer delight in general. In today’s blog, we delve on CRMs, Salesforce companies and tech solutions for the beleaguered hospitality industry. 

Here are top reasons to adopt CRM say Salesforce companies: 

• Curate focused & customised messages with automated campaigns  

• Highlight important information with dashboards eg email marketing metrics such as click-through rates. 

• Fix issues proactively with a deep comprehension of client needs 

• Free the client service and sales teams by allowing proactive sales & client service as well as improving finances of the company 

• Automation of processes and workflows allowing team to focus on critical tasks 

The benefits of the Salesforce solutions according to Salesforce companies are: 

• Curate focused campaigns with our Salesforce solutions. Deliver customised services with digital marketing in all mediums of engagement. 

• Provide proactive client services with real-time information & enhance client loyalty by correctly defining issues and rectifying them. 

• Use the power of Artificial Intelligence or AI for enhanced concentration of marketing qualified leads or for lead scoring with client parameters. 

Some solutions that are popular as per Salesforce companies are: 

• Get a 360-degree view of every lead and client from data collated from different sources for meaningful action , engagement, and remedial measures 

• Have your own customer portal thanks to Salesforce companies  

• Provide an omni channel experience. Link clients via channels of choice and convenience 

• Smart client service on your fingertips. Deep and meaningful insights ensure great customer service and a good journey with your brand 

Mr RS Maan, Managing Director and Global CRO of Codleo Consulting says “ Salesforce has various solutions for the hospitality sector. CRM, sales cloud, marketing cloud and service cloud are just four solutions that come to mind immediately. With such tools, customer delight is enhanced, so are revenues and efficiency of the entire unit / brand. Each work in its own unique way and syncing with each other to create magic”.  

Salesforce, Salesforce companies and the hospitality share the same vision – customer delight. It’s time to act and move a step ahead of other brands competing with you for market share. It's time to dep dive into the world of Salesforce Inc, Salesforce companies and its myriad solutions for the hospitality world. Codleo is among the leading Salesforce companies in the world.