Publish date:

• 19th February, 2024

Salesforce has launched Slack AI, a generative artificial intelligence experience available within the Slack collaboration platform. Through it, users can access the knowledge coming to Slack via guided experiences for AI-led search, channel recaps, thread summaries, and eventually, a digests feature. "For the past decade, Slack has revolutionized the way we work, bringing people, apps, and systems together in one place," said Denise Dresser, CEO of Slack, in a statement. "With Slack AI, we're excited to take this transformation to the next level. These new AI capabilities empower our customers to access the collective knowledge within Slack so they can work smarter, move faster, and spend their time on things that spark real innovation and growth. In the era of generative AI, Slack is the trusted, conversational platform that connects every part of a business to supercharge team productivity”.

Thanks to Slack AI and Salesforce Integration Services, users can access the below:

• AI-fuelled search that delivers customised, smart replies to various queries. Users may query conversationally & obtain precise replies, based on the right Slack messages.

• Channel recaps that produce important highlights from available channels. Users can get up to speed on unread messages, concise the past week, or set custom date ranges to make them concise.

• Thread summaries that allow users to be up to speed with long conversations. Users can get the brief of detailed conversations via a click, and clear sources are present in every summary.

Thanks to Slack AI and Salesforce Integration Services, sales personnel can do the below:

• Highlight & rope in the relevant subject matter experts when clients have pointed queries or concerns during deal cycles.

• Concise account channels & obtain the context they need to prep for client interactions.

• Produce important takeaways from detailed interactions.

Slack AI's vast language models are hosted within Slack, making sure that client information remains internally. Client information is disconnected and will not be utilised to help other customers, directly or indirectly. Slack AI is not utilising client information for LLM training purposes. For more on Salesforce Integration Services and Slack, contact Codleo today.

New features are coming our way. Slack is constructing a native AI link with Einstein Copilot, Salesforce's conversational AI assistant, that will deliver replies to queries directly in Slack that are based on reliable client information. Besides the native AI capabilities, partners are roping in extra AI functionality into their Slack apps.  On its way is a mint new AI + Perplexity integration that will enable users to subscribe to AI-fueled visibility and channel them into Slack, via Salesforce Integration Services.

Mr. RS Maan, Global CRO of Codleo Says “ As users of Slack and specialists in Salesforce Integration Services, we welcome any new developments that will boost our productivity and efficiency. It's always exciting to see regular innovation from Salesforce Inc. Use of cutting-edge tech to sole business queries is what sets us apart from the pack”.