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Salesforce is a transformational tool that revolutionizes how business is conducted. It is now the preferred CRM for businesses worldwide: from large corporations to small family-run businesses. It is a game-changer and can turn the fortunes of a company, making it a leaner and meaner business machine. Therefore, to be a game-changer for you, it must be implemented with the right architecture and design. As a business owner, you can always implement Salesforce or any other Customer relationship management tool (CRM) on your own. However, it won’t be easy and if you face any issues, then you won’t have anyone to troubleshoot for you. It's best to go with a professional than to repent later.
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Here we put before you the entire process (step by step) of Salesforce implementation services for your company.
Consultation process
In the first stage, the Salesforce implementation services partner assigned will study your company’s vision, goal, and existing business requirements and accordingly will define the business objectives that Salesforce support. This is the initial important step that should be considered in the right manner to achieve your business goals with Salesforce functionality. the Salesforce implementation services partner will engage with you in-depth. the Salesforce implementation services partner will document data critical for your functioning which needs to be mapped as well as key performance metrics that form the basis of your reports.
Setup and configure
Once all the requirements and data are studied, the Salesforce partner will choose an implementation method for you. Now your basic implementation setup is ready for customization and configuration. Configuration means amending Salesforce default capabilities with point-and-click tools & customization is curating the platform with apex code. We advise a simple implementation, to begin with.
Deploy and Integrate
The next step is to integrate your Salesforce with third-party systems, such as ERP, eCommerce platforms, and document management systems to make your Salesforce solution work seamlessly and to ensure increased visibility of data flows across integrated applications
Import data from old CRM
This is followed by a smooth migration of your data into Salesforce and its related tools without loss of data or any kind of impact on your business processes. Carried out by the Salesforce implementation services partner.
Training the users
A critical aspect of Salesforce deployment is to provide intensive training to the end users. The quicker and easier they get the hang of the CRM is better as it leads to lesser resistance among them. The adoption rate shoots up and the company comes out as a winner. Training is provided to different teams as per their requirements. The training sessions are engaging, fun, and informative provided by the Salesforce partner.
Post-implementation support
In the last stage, post-implementation services are provided at the beginning of Salesforce CRM usage. In this “Go live” stage support is provided; training and support handover is done in a phased manner.
As you can see, the implementation of Salesforce, or any other CRM for that matter is not easy with layers of complexity. It is therefore vital that you contact the Salesforce partner which will look out for interests. They will handhold you every step of the way to ensure a smooth deployment.
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About the Author
Anand Sharma
Anand is a Salesforce Evangelist, joined the Salesforce ecosystem in 2014 helping customers to be successful with Salesforce, and joined Codleo to share the goodness with even more developers all around the world. He is based in New Delhi, with his wife, and he tries to escape summers every chance he gets.
