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Salesforce and Amazon Web Services (AWS) have joined forces to help businesses innovate faster and create seamless customer experiences. By combining the power of Salesforce’s CRM solutions with AWS’s cloud capabilities, organizations can now build and deploy apps with greater ease, integrate advanced AWS services directly into their Salesforce environment, and connect workflows across platforms securely.
This partnership opens up new possibilities for businesses looking to streamline their operations. With pre-built applications that link Salesforce Customer 360 with AWS’s cloud offerings, companies can quickly integrate features like voice, video, and AI services into their Salesforce applications, enabling smarter, more efficient workflows.
Salesforce, a leader in customer relationship management (CRM), and AWS, the global leader in cloud infrastructure, have made it easier than ever for businesses to harness customer data for faster innovation. By combining real-time customer insights with cloud capabilities, organizations can build more personalized experiences and make data-driven decisions quicker than before.
As part of the expanded partnership, Salesforce has earned the AWS DevOps Competency and is recognized as an Advanced Technology Partner within the AWS Partner Network (APN). These milestones highlight how both platforms are enhancing each other’s capabilities, helping businesses unlock more value from their customer data and improve their overall business performance.
With this deeper integration, companies can now differentiate their customer experiences by leveraging powerful data analytics and machine learning techniques. They can synchronize data from multiple sources in real time, gaining valuable insights that help them stay ahead of the competition.
Key tools in this integration include Amazon S3 for cost-effective data storage, AWS Lambda for event-driven computing, and Amazon Athena for powerful, SQL-based data analysis on data stored in Amazon S3. AWS PrivateLink also allows businesses to securely connect applications and services within their own virtual private cloud (VPC), ensuring smooth and secure data flows between Salesforce and AWS.
This collaboration between Salesforce and AWS makes it easier for organizations to innovate, enhance customer relationships, and transform their business through the power of integrated data and cloud technologies.
Integrating Salesforce for Task Creation in Amazon Connect
Access the Amazon Connect Console
Go to the Amazon Connect Console.
Select Your Instance Alias
On the Instances page, choose the instance alias. This is the same as the instance name found in your Amazon Connect URL.
Add an Application
Click on Tasks, then select Add an application.
Choose Salesforce
From the Select application dropdown, choose Salesforce.
Check Application Requirements
Review the requirements for the Salesforce application, as outlined on the Select application page.
Verify Compatibility
To ensure Salesforce is compatible with Amazon AppFlow, log into Salesforce by visiting HTTPS://[instance_name].my.salesforce.com.
On the Select application page, click Next after verifying the requirements for Salesforce.
Next, on the Establish connection page, choose one of the following options:
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Use an Existing Connection: Select this option to reuse an existing EventBridge connection associated with Amazon AppFlow flows in your AWS account.
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Create a New Connection: To set up a new connection, complete the required fields for the external application:
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Enter the URL for your application's instance. This URL links directly to the tasks you've created in the external app.
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Assign a friendly name to your connection, such as Salesforce – Test instance. You’ll reference this name when setting up rules later.
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Specify whether you're working in a production or sandbox environment.
Select Salesforce Login
Choose Salesforce Login to proceed.
Grant Access
Allow access to the Amazon Connect Salesforce Integration Embedded Login App [Region].
Verify Token Policy in Salesforce
Visit Salesforce and confirm that the updated token policy for the Amazon Connect Salesforce Embedded Login App is set to Refresh token is valid until revoked. This ensures that Amazon Connect can successfully connect with Salesforce and that Amazon AppFlow will have ongoing access without needing to re-authenticate.
Confirm the Connection
Check the box shown in the image below and click Next on the Establish connection page.
Complete Integration
On the Review and integrate page, verify that the connection status shows as Connected. Then, select Complete integration.
Check the Tasks Page
The new connection will now be listed on the Tasks page.
Salesforce AWS Integration: Key Features and Benefits
Thanks to the strategic partnership between Amazon Connect and Salesforce, numerous pre-built service integrations have been created. These integrations help businesses engage more effectively with their customers while reducing the time, complexity, and risks associated with implementing new technologies.
1. Save Time and Reduce Infrastructure Costs
The Salesforce and AWS integration enables seamless data sharing between the two platforms, driving greater efficiency in business operations. By merging customer data with operational applications, businesses can save valuable time and effort. This integration also reduces infrastructure costs by centralizing data in the cloud, eliminating the need for heavy investments in physical infrastructure, and making maintenance simpler. Furthermore, it allows employees to work remotely from anywhere, enhancing flexibility.
2. Increase Flexibility for Your Business
In today’s fast-paced business environment, flexibility is crucial. The Salesforce AWS integration enhances this by enabling businesses to quickly adapt to changing needs. By combining the strengths of both platforms, businesses can push existing capabilities even further, streamline workflows, reduce redundancies, and improve overall return on investment (ROI).
3. Create Engaging Voice-Enabled Experiences
With the integration of AWS Salesforce and ‘Alexa for Business,’ you can now leverage voice technology to interact with your Salesforce applications. Employees can ask natural language questions to Alexa and receive relevant Salesforce data from any Alexa-enabled device. Additionally, Salesforce private skills can be developed for internal use, ensuring that only authorized employees have access to critical business data. This feature helps personalize and scale the customer experience.
4. Streamline App Development
Building powerful applications quickly becomes much easier with the right tools and integrated customer data. Salesforce Heroku provides a cloud-native, developer-friendly platform for creating applications, empowering developers to focus on building customer-centric solutions. By unifying previously siloed data and removing infrastructure management overhead, businesses can bring innovative applications to market faster.
5. Transform IoT Data into Actionable Insights
The Internet of Things (IoT) offers significant potential, but extracting meaningful value from IoT devices requires smart data integration. Salesforce AWS integration allows businesses to securely connect IoT devices to their CRM and automate responses based on specific events. This not only reduces operational costs but also increases revenue by enabling businesses to contextualize device data—such as how products are being used and who is interacting with them.
6. Deliver World-Class Customer Service
With Salesforce, businesses can deliver exceptional customer service on a global scale. The integration of Salesforce Service Cloud enables contact center operators to create customized, dynamic customer experiences using valuable data like past purchases, customer preferences, and interaction history. This insight allows businesses to predict customer needs and provide proactive solutions, often before customers even ask.
Salesforce, Amazon Redshift, and Einstein Analytics: Unlocking Powerful Insights
Empower your marketing, sales, and customer service teams with advanced Einstein Analytics applications directly within Salesforce. This integration enhances every customer interaction, providing teams with intelligent insights that drive smarter decision-making. The combination of these analytics applications with Amazon Redshift, a fast and scalable data warehouse, supports the rapid growth of customer data and helps break down data silos across your organization.
One of the biggest advantages of integrating Salesforce with Amazon Redshift is the elimination of the need for IT resources to build and maintain custom connections between Salesforce applications and the data warehouse. This streamlines operations reduces complexity, and saves valuable time, allowing your team to focus on using the data instead of managing infrastructure.
Private Connect: A Unified, Secure Experience
A standout feature of the Salesforce and AWS integration is Private Connect, which ensures a unified, secure connection between Salesforce and Amazon Web Services (AWS). Many businesses use AWS as their cloud layer and Salesforce as their application layer, and with Private Connect, these layers are seamlessly linked for secure, private communication.
By connecting Salesforce's first-party data centers with AWS regions, Private Connect ensures that your HTTP/s traffic can be routed securely through your Salesforce organization, keeping it protected from public internet threats. This creates a safer, more efficient data flow between your Salesforce applications and data stored on AWS, enhancing both security and performance.
At Codleo Consulting, we are proud to be a trusted Salesforce partner, delivering top-tier Salesforce consulting services and Salesforce integration services that help businesses streamline operations and drive growth. Whether you're looking to implement Salesforce CRM, integrate it with your existing systems, or optimize your business processes, our team of experts is here to provide tailored solutions that meet your unique needs. Contact us today to unlock the full potential of Salesforce and take your business to the next level!
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