To Top
complex problem solving ability

QUALITIES A SALESFORCE SUPPORT PARTNER SHOULD HAVE

Publish date:

QUALITIES A SALESFORCE SUPPORT PARTNER SHOULD HAVE

“Seize the opportunity in front of you. Imagine. Invent. Disrupt. Do good. I know that you must be passionate, unreasonable, and a little bit crazy to follow your own ideas and do things differently. But it’s worth it. Life grows relative to one’s investment in it.”― Quote by Marc Benioff, Behind the Cloud: The Untold Story of How Salesforce.com Went from Idea to Billion-Dollar Company-and Revolutionized an Industry. 

Read more: TOP 6 REASONS WHY ONE NEEDS A SALESFORCE SUPPORT SERVICES

Life, business, and Salesforce are dynamic and always evolving. Salesforce requires constant up-gradations as per business processes. Salesforce Support Partners offer Salesforce support across domains and the various products of Salesforce. So, whether you are new to Salesforce or using them for some time, Salesforce Support Partners offer skilled Admin or developer Support (On-location and off) to take care of the business needs. In Salesforce Support Services, an efficient and experienced team of certified Salesforce developers and administrators together with business analysts are groomed to keep your Salesforce solutions stable and ensure their fast evolution. They ensure that with their services that your Salesforce journey is smooth and profitable. 

The Qualities a Salesforce Support Partner should have include: 

  • Salesforce certification – Check with the shortlisted Salesforce Support Partners about the number and levels of certification the company team enjoys. As more certifications per person mean you get more for your money.  There are over 30 types of certifications such as Certified Administrator, Certified Platform Developer, Sales Cloud Consultant, Service Cloud Consultant, Community Cloud Consultant, Data Architecture and Management Designer, and Integration Architecture Designer among others. More certifications mean better services in different ways. All Salesforce Support Services partners have their personnel strive for continuous learning. 

  • Good listeners – In order to provide you with the right and cost-effective solutions, Salesforce Support Partners need to be good listeners. During their engagement process, they need to understand in plain terms, the pain points and the solutions for them. During the initial consultative round, you will know whether a Salesforce Support Services partner is the right fit for you for the long run or not. 

  • Previous projects and references – They should have prior experience on similar projects to yours.  While doing your research for an ideal support partner, ask them if they have previously handled projects similar to yours in scope & size. Let them share documentation on it as well as get references from other clients (past and present) so you can do your due diligence. Most Salesforce Support Partners may be experts in few industries and not jack – of – all. So, if you are looking for a company that has domain expertise it is always good to ask these questions while searching for Salesforce Support Services.  Industry expertise proves to be advantageous vis-a-vis delineating capabilities, linking them back to professional requirements, and adhering to best implementation practices.  

  • Creative and Complex Problem Solving – The team and the leadership of the shortlisted Salesforce Support Partners should have the capability and the foresight for Creative & Complex Problem Solving which may arise from time to time. You don’t want to be saddled with a newbie firm that is at sea when it comes to company issues that may be unique to you.

 

About the Author

author
Mohit Sharma

Mohit is Practice Lead, 4x Certified Salesforce Consultant, Salesforce trainer, blogger, writer, and full-time husband. With over 8 years of experience implementing Salesforce, and an obsession for innovation, ready to tackle any new project that comes his way.

Leave a Comment

FEEDBACK