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4 RESPONSIBILITIES OF YOUR SALESFORCE SUPPORT PARTNER TO MAINTAIN CRM HEALTH

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4 RESPONSIBILITIES OF YOUR SALESFORCE SUPPORT PARTNER TO MAINTAIN CRM HEALTH

“ If you have a good support system to support your Salesforce CRM, then you can't go wrong in your business. “ – Quote by RS Mann, Global CRO, Codleo Consulting. 

Now that you have successfully deployed Salesforce CRM in your company, the work has just begun. In order to ensure that all goes well along with your deployment, you need to contract support services with the right Salesforce Support Partner for as long as you feel the need for one. If you are wondering why you would need such a partner, then the below blog is just right for you. So, let’s read and familiarise yourself with their responsibilities and how it will benefit your business & you.

 The 4 Responsibilities of your Salesforce Support Partner are: 

  • Move to the happening Lightning version. As we all familiar with Salesforce know that they offer currently two versions – the outdated classic and the bold lightning. Eventually, Salesforce will stop supporting the classic version. Plus, all new features will be on the lightning platform.  So, it is in the interest of all business entities to move to the lightning version sooner or later. Your assigned Salesforce CRM Support vendor will help you with the move.  It is a key responsibility of Salesforce Support Services. 

  • Keeping up to speed with new releases and security updates. With 3 editions being launched annually by Salesforce, the influx of new releases, features, and security issues is a constant flow. It is the responsibility of the Salesforce Support Services vendor to ensure that the best and most relevant version and its features etc are with you. This is the hallmark of a good Salesforce CRM Support partner. 

  • Managing data fixes and optimizations. Salesforce Support Services includes determining whether the data needs to be mopped up well, creating an optimal back – up scheme and improve the holistic capabilities of your data bank. 

  • Intensive technical support always. A good Salesforce Support Partner like us provides comprehensive technical support 24 x 7, 365 days to ensure that your business performs optimally. Your success is our success. The support could be onshore and offshore, as part of your needs and other criteria. 

Read: Qualities of Salesforce Support Partner 

Codleo consulting provides excellent support services that will ensure you get the best out of your Salesforce CRM. Get in touch today to get a quote regarding the same. 

About the Author

author
Mohit Sharma

Mohit is Practice Lead, 4x Certified Salesforce Consultant, Salesforce trainer, blogger, writer, and full-time husband. With over 8 years of experience implementing Salesforce, and an obsession for innovation, ready to tackle any new project that comes his way.

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