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"Salesforce is the tool of productivity which everyone should keep by their sides." Quote by Joyjit Talukdar, Delhi-based fashion Moghul
Salesforce is the world's number 1 for its power to do so much for different businesses, etc in different ways. Here we examine in brief some of the great things SF has been doing for businesses for years, including Fortune 500 companies.
Here are 10 things Salesforce does for you or any other organization:
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Unified customer view: Salesforce Customer 360 enables you to get a unified view of the customer across all teams and departments in the business, so everyone is on the same page. It enables a quicker and more customer-friendly approach. Furthermore, businesses can validate and govern customer data.
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Create new sales leads. With wholesome data analysis, a business can identify, respond to, and market to prospects. Focused marketing campaigns on specific segments of the market enable this option.
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Exceed customer expectations: The AI version of Salesforce, i.e., Einstein, makes businesses smarter and can be predictive about clients. This is done in the way that as a business you get to know of a product or service before the clients realize the need for it. So it's a customer delight when it is launched or marketed.
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Voice technology: The intelligence of AI Einstein has been embedded with Amazon's Alexa, so team members spend less time on cases by identifying keywords from calls and transcripts and taking the best possible actions required.
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Creating apps more efficiently: Salesforce Lightning Platform and Heroku empower businesses to create apps easily using no or low codes; hence, the requirement for developers is also eliminated. App creation on SF has resulted in improving the employee experience and customer delight.
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Online community – The creation of an online community of your own with tech is one of the top reasons for investing in SF. Salesforce Community Cloud is the tool where you can collate all your clients and prospects to discuss anything and everything, ideate, and ask questions related to your company. The company can use the communication on this platform to get an insight into the thoughts and minds of the customers.
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Personalized service – Customers are seeking personalized and better experiences from businesses. This is the way of the future. With automation, data analysis, interactive systems, journey planning, and artificial intelligence, companies can achieve thanks to SF.
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Creating an impact – A business of any nature, size, and location can harness the power of SF to offer its client base a consistent and welcome experience, which is the need of the hour if one has to stay afloat in highly competitive markets.
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Learning opportunities - Salesforce's online learning platform Trailhead enables us to learn new things and skills, leading to the up-gradation of skills and becoming better informed.
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Leave legacy emails behind – Salesforce CRM helps you deal with client issues with speed, clarity, and intelligence. No more being dependent on emails etc as every relevant data/information is readily available.
As you can see from the list above, Salesforce CRM is an important tool in your business arsenal to keep ahead of others, build a loyal fan base, streamline work, and improve bottom lines. If you have Salesforce then you can try our various Salesforce Services. Contact Codleo today to transform your business.
About the Author
RS Maan
Maan joined Salesforce Ecosystem in 2008 with entry of Salesforce in APAC region. He worked on many of the underlying Salesforce Products & it’s functionality, including Heroku, Chatbots, and Einstein before leading Codleo Consulting - Leading Partner of Salesforce.com & Salesforce.org. In his spare time, he immerses himself in travel, books and spirituality.
